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Oscar Munoz Quotes


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Quotes by Oscar Munoz

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Uncertainty always creates doubt, and doubt creates fear.

~Oscar Munoz

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In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

~Oscar Munoz

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For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself.

~Oscar Munoz

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When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team.

~Oscar Munoz

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Communication and communication strategy is not just part of the game - it is the game.

~Oscar Munoz

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It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

~Oscar Munoz

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To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers.

~Oscar Munoz

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I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic control, and use that at the end of the day as an excuse. Things do happen - we know they happen. We don't exactly know when they are going to happen, but we should definitely be prepped.

~Oscar Munoz

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At United, I will dedicate myself to making our airline flyer-friendly.

~Oscar Munoz

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We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes.

~Oscar Munoz

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Biography

Nationality: American

Type: Businessman

Born: Unknown

Links

Find Oscar Munoz on Amazon

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