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W. Edwards Deming Quotes


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Quotes by W. Edwards Deming

Showing 11-20 of 43 Quotes by W. Edwards Deming

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

~W. Edwards Deming

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The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

~W. Edwards Deming

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What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

~W. Edwards Deming

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All anyone asks for is a chance to work with pride.

~W. Edwards Deming

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'Quality' means what will sell and do a customer some good - at least try to.

~W. Edwards Deming

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The result of long-term relationships is better and better quality, and lower and lower costs.

~W. Edwards Deming

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Hold everybody accountable? Ridiculous!

~W. Edwards Deming

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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

~W. Edwards Deming

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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

~W. Edwards Deming

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People don't like to make mistakes.

~W. Edwards Deming

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Biography

Nationality: American

Type: Scientist

Born: October 14th, 1900

Died: December 20th, 1993

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