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Bruce Nordstrom Quotes


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Quotes by Bruce Nordstrom

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Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

~Bruce Nordstrom

Topics: Any Arguing Best Customer Customer Service Customers Eventually Grandpa He Idea Interest Living Make Our Saw Service Wanted

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You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.

~Bruce Nordstrom

Topics: Adaptable Business Flexible Going Happen Know Now Our Try Year You

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The 1970s crystallized the service mantra as we now know it.

~Bruce Nordstrom

Topics: Know Mantra Now Service 1970S

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I'm not sure how to say this without making it sound corny, but I honestly feel this is the way to run a business. Our work force needs to mirror these communities, and we've got to get aggressive in recruiting and promoting minorities.

~Bruce Nordstrom

Topics: Aggressive Business Communities Corny Feel Force Get Got Honestly How Making Minorities Mirror Needs Our Promoting Recruiting Run Say Sound Sure Way Without Work

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Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.

~Bruce Nordstrom

Topics: Along Another Anything Gets Guy Heck Nobody Perfectly Respect System Veto Where

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When we go out to the university, the professors always say, 'Tell these students about your five-year plan and your 10-year plan,' and I say, 'Gee, we're lucky if we have a year plan.'

~Bruce Nordstrom

Topics: About Always Five-Year Gee Go Lucky Out Plan Professors Say Students Tell University Year Your

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It is important for us to understand where we came from and how we got here because it would be very foolish of us to get off that horse we rode in on.

~Bruce Nordstrom

Topics: Because Came Foolish Get Got Here Horse How Important Off Rode Understand Us Very Where Would

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Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did what he had to do - hopefully we all have that in us.

~Bruce Nordstrom

Topics: Did Expert Had He His Hopefully John Life Mistake Retail Throughout Us

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I can remember in my lifetime when we used to argue with customers.

~Bruce Nordstrom

Topics: Argue Customers Lifetime Remember Used I Can

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I think we were instrumental in saving downtown Seattle. To me, that's the biggest thing we did.

~Bruce Nordstrom

Topics: Biggest Biggest Thing Did Downtown Instrumental Me Saving Seattle Thing Think Were I Think

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Biography

Nationality: American

Type: Businessman

Born: October 1st, 1933

Links

Find Bruce Nordstrom on Amazon

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